Europa Park have today announced that after delaying the opening of the theme park, the park will reopen following the Coronavirus outbreak. However, the park will be operating in a limited capacity and Europa Park Club Card will only be able to be used once a month due to new regulations. Europa Park will begin reopening 18th May 2020 however, Rulantica will remain closed. Hotels and Camp-Resort will reopen 29th May 2020
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The most important changes at a glance.
Europa-Park will open its gates on 29.05.2020 to welcome you to the 2020 summer season. The attractions have been polished and the flowers are fully in bloom. Europa-Park will be open until 6pm Monday-Friday and until 7pm Saturday and Sunday. The six themed hotels, the Camp Resort as well as the Europa-Park Camping will welcome you to stay overnight from 29.05.2020. The re-opening of the hotel restaurants will happen in two steps. Outside areas will be open from 18.05.2020, and the inside areas one week later, from 25.05.2020. We look forward to welcoming you, whether you are a park visitor, hotel guest, or restaurant guest.
We are confident that the water world Rulantica will also be able to open again soon and we will keep you up to date on this page, as soon as we know the date.
In order to be able to limit the number of visitors, we have decided to introduce day-specific tickets instead of tickets for the whole season. These tickets are available exclusively online via the ticket shop (tickets.mackinternational.de). If you have already purchased tickets for the 2020 season, you can exchange these into day-specific tickets via the ticket shop.
The sale of the date-specific tickets as well as the exchange of already purchased tickets will begin on 13.05.2020.
Spontaneous trips without previously purchased tickets are unfortunately not possible due to the current situation.
All information regarding the Clubcard during the opening with limited capacity of Europa-Park are available on the Clubcard website.
In accordance with the government guidelines, park shows (such as the ice show) as well as the cinema will remain closed for the time being.
General Hygiene and Safety Rules
Due to the manditory wearing of masks in Germany, it is also mandatory at Europa-Park to wear a mask covering your mouth and nose in all covered areas, waiting areas of any kind, as well as during the use of rides. Further, obtaining the minimum distance of 1.50 metres as well as the coughing ettiquette must be followed at all times.
We ask you to only visit Europa-Park in good health. If you are part if a high risk group, we recommend to postpone your visit for your own protection. We will introduce all measures in detail on this page in due course.
In addition to the measures on site, Europa-Park has introduced digital technologies in order to manage queues and the minimum distance between visitors. The Europa-Park and Rulantica app will be supplemented with additional features. We will also release an additional app which will be a gamified way to keep the correct distance when in the park. All information on the new Distance Radar app will be available here.
The following answers are currentely being updated.
Questions about Europa-Park
Birthday children – It’s my child’s birthday during the closing period, can we celebrate the birthday at a later time? The general rules applies to all birthday children: Free entry is only valid on the actual birthday, and cannot be postponed. Should you have booked our Children's Birthday Package and the birthday celebration unfortunately can't go ahead, please contact email@example.com. We will be happy to change your reservation to a different date. The free admission for the borthday child will remain.
Questions about Rulantica
Re-opening – When will Rulantica open again? The Rulantica water world is closed until further notice. As soon as a re-opening date has been decided, we will inform you on social media, our newsletter and this info page.
Exchange Tickets – Can I exchange my purchased tickets? We can assure you that your tickets will keep their validity. As soon as we confirm when Rulantic officially re-opens, please get in touch with our Guest Relations team (firstname.lastname@example.org), and reference your booking number. We will be happy to change your ticket to a new date that suits you. If you have booked tickets that include an overnight stay in one of our themed hotels, please e-mail us at email@example.com, or call us at +49 7822 860-0. (Monday until Friday, except on German Bank Holidays) Our teams are on-hand to get back to you as soon as possible. Due to a higher volume of inquiries, the process may take longer than usual. We apologise in advance for any inconvenience this may cause.
Birthday children - It’s my child’s birthday during the closing period, and I have already booked tickets for that day. Can my child still visit Rulantica for free? The general rules applies to all birthday children: Free entry is only valid on the actual birthday, and cannot be postponed.
Offer Tickets - I have got an Afterwork Ticket or an Afternoon Ticket. Are they still valid? The Offer Tickets are still valid, like the normal tickets. As soon as it becomes known when Rulantica re-opens, please get in touch with our service team (firstname.lastname@example.org), and have your booking number ready. We will be happy to change the date of your tickets. However, the offers will not be available anymore. We have thought of some new offers already - stay tuned…
Questions about hotel accommodation
We understand that you were looking forward to you stay at the Europa-Park Theme Park and Resort. We hope you can visit us as soon as possible. For hotel guests that have fixed reservations in the time period until 31.05.2020, we offer the following:
Our Recommendations! – Change your reservation to a new preferred date later on: Reserve your stay, without inserting the date of arrival, and book your preferred date later on. Please let us know and we will reserve your booking for later scheduling. We will be in touch via e-mail when you are able to change your date. You can then easily ‘activate’ the booking package. You can benefit from your previous conditions and will not have to re-enter your booking details.
Change your reservation directly to a new date: Your reservation can be changed to your preferred date (subject to availability).
Cancel, and receive a voucher: If you have already paid for your stay and would like to cancel your booking, you can request a voucher with the full payment, which will be sent to you via e-mail.
Please contact the hotel at +49 7822 860-0 to discuss the further process. You can get in touch with the Camp Resort, by calling +49 7822 860 5566. (Monday until Friday, except on German Bank Holidays)
Our teams are on-hand to deal with your inquiry as soon as possible. Due to a higher volume of inquiries, the processes may take longer than usual. We apologise in advance for any inconvenience this may cause. If your arrival date is not in the next few days, you can take your time to make changes to your reservation.
What happens with the bookings that have been processed through travel agencies? In this case, the travel agency is always your first point of contact. We recommend you get in touch with your travel agency.
Wellness – I have already booked a wellness treatment. Is this still taking place? The Wellness & Spa areas will remain closed until further notice. Treatments that have been booked during this time will not take place. A member of our team will contact you in order to arrange a new appointment. For new appointments from 16th May 2020 you are welcome to contact us via email on email@example.com or simply check availability and book online at wellness.europapark.de.
Fitness - Is the gym in ‘Bell Rock’ / the Europa-Park Talent Academy open? The gym as well as the Europa-Park Talent Academy are closed until further notice. Classes as well as the events of the Talent Academy are not taking place either.
Is the hair salon Frances at hotel ‘Colosseo’ open? Yes, the salon is open. Please see here for up to date opening times.
Questions about Events
What about the Events? Are they taking place as normal? Events that have already been cancelled have been marked as such in the event calendar. If you have bought a ticket for an event that has since been cancelled, we will contact you via email automatically. This applies to all events of Europa-Park and the Europa-Park hotels. If you have any questions, please contact our guest service (firstname.lastname@example.org).
Will ‘Immer wieder sonntags‘ take place as normal? The May shows (03.05., 10.05., 17.05. and 24.05.2020) will be recorded without audience and broadcasted as normal on TV. If you have bought tickets for the dates in May, we will contact you via email automatically. If you have received or given tickets as a gift, the purchaser of the tickets will be contacted by us. If you have any questions, please contact our guest service (email@example.com).